Terms & Conditions for Pet Supplies, Food, and Toys

1. Acceptance of Terms

 

By accessing or using our website, mobile application, or purchasing our products (“Services”), you agree to be bound by these Terms & Conditions (“Terms”). If you do not agree, you may not use our Services.

2. Product Descriptions

2.1 Accuracy

 

While we strive for accuracy, we do not guarantee product descriptions, pricing, or availability. Errors may be subject to correction.

2.2 Safety Compliance

 

All pet food and toys comply with applicable safety standards (e.g., FDA, AAFCO, ASTM). Always follow feeding guidelines and supervise pets during play.

3. Order Processing

3.1 Placing Orders

 

  • Orders are subject to acceptance and inventory verification
  • Prices are inclusive of taxes unless stated otherwise
  • Promotional codes may have restrictions

3.2 Payment

 

  • Accepted methods: Credit/debit cards, PayPal, store credit
  • Payment is processed securely by third-party providers
  • Billing address must match cardholder information

4. Shipping & Delivery

4.1 Shipping Policies

 

  • Delivery times vary by location and carrier
  • Tracking information provided via email upon dispatch
  • International orders may be subject to customs duties

4.2 Risk of Loss

 

Ownership and risk of loss transfer to you upon delivery to the carrier.

5. Returns & Refunds

 

Refer to our Return Policy for detailed procedures, including:

 

  • 30-day return window for eligible items
  • Non-returnable categories (food, personalized items)
  • Refund methods and shipping responsibilities

6. Product Liability

6.1 Warranty

 

We warrant products to be free from defects in materials/workmanship for 30 days. Excludes damage caused by misuse.

6.2 Limitation of Liability

 

We are not liable for incidental/consequential damages, including pet injury or property loss unless caused by our negligence.

7. Intellectual Property

7.1 Ownership

 

All content (text, images, logos) is our property or used under license. You may not reproduce, modify, or distribute without permission.

7.2 Trademarks

 

“petvitalneeds” and related logos are trademarks of our company.

8. User Conduct

 

You agree not to:

 

  • Use our platform for illegal purposes
  • Post false or misleading information
  • Interfere with system operations
  • Engage in unauthorized commercial activities

9. Governing Law

 

These Terms are governed by the laws of [State/Country], without regard to conflict of laws principles.

10. Dispute Resolution

 

Any disputes will be resolved through binding arbitration in [City], [State], except where prohibited by law.

11. Termination

 

We may terminate your account or access to Services for violations of these Terms.

12. Modifications

 

We reserve the right to update these Terms at any time. Changes will be effective upon posting.

13. Entire Agreement

 

These Terms constitute the entire agreement between you and petvitalneeds.